Southampton Football Club are contacting all 2020/21 Season Ticket holders to give them the option to carry over the remaining value of their tickets for next season or claim a refund.
The club would like to thank its Season Ticket holders for their incredible support and understanding during this challenging time and has made the decision to offer fans the choice to claim a refund given the uncertainty surrounding when they will be allowed back to games at St Mary’s.
Alternatively, supporters can choose to leave the remaining balance on their ticketing account to be used against future fixtures, either this season if fans are allowed back to St Mary’s, for next season’s fixtures or against the value of their 2021/22 Season Ticket.
All 2020/21 Season Ticket holders will receive an email by Saturday 13th February outlining the options available to them – please note that for any families or groups that bought their tickets together, only the lead booker is required to take action, as outlined below.
Please note that all supporters will receive their remaining Season Ticket balance credited to their ticketing account – fans that request a refund will be able to see the amount due on their ticketing account before their refund is processed.
All Hospitality clients will be contacted directly by their Account Manager.
In the event that fans are allowed to return to matches at St Mary’s during the 2020/21 season, the club will confirm the sales process with priority being given to those Season Ticket holders that had been assigned tickets to the fixture against West Ham United on Tuesday 29th December, followed by remaining 2020/21 Season Ticket holders. Fans will be able to use credits on their ticketing account to purchase tickets for these matches, which will be charged at a pro rata value of the Season Ticket cost.
Find out what action is required by all 2020/21 Season Ticket holders below:
I would like to carry over the remaining balance of my 2020/21 Season Ticket into my ticketing account
If you select this option, the amount for the remaining 10 fixtures this season will be credited to your ticketing account.
This can be used against future home matches, including any 2020/21 fixtures where fans are allowed to attend or towards your 2021/22 Season Ticket.
Please note that for families or groups that purchased tickets together, only the lead booker is required to make this selection. This means that for future fixtures, the family or group will be able to purchase multiple seats together online using the credited amount on their ticketing account.
I would like to claim a refund for the remaining balance of my 2020/21 Season Ticket
If you decide to receive a refund for the remaining 10 fixtures this season, you will be asked to complete a form to verify your details and confirm the bank account you would like the refund to be paid into.
Please ensure the bank details you supply are correct, including your supporter number, your 8-digit bank account number and your 6-digit sort code, to ensure there are no delays in receiving your refund. Unfortunately, we are unable to refund overseas bank accounts through this method, so if you do not have a UK bank account please contact us by email at firstname.lastname@example.org to arrange a refund via another method.
Please note that for families or groups that purchased tickets together, only the lead booker is required to complete this process and will receive the full refund for all tickets bought through their account.
If I carry over the remaining balance of my Season Ticket into my ticketing account, what can it be used on?
The amount credited into your ticketing account can be used to purchase tickets for future home league fixtures, including any matches during 2020/21 where fans are allowed to attend, match tickets for 2021/22, Season Tickets, Memberships, upgrades, hospitality products and other Southampton Football Club events, including pitch hire.
If I choose to carry over this balance, could I request a refund at a later date?
Yes, if you choose to carry over the remaining balance of your 2020/21 Season Ticket, this amount shall remain on your account and you can request for it to be refunded at a later date
What if I don’t respond to the email outlining my options?
The remaining balance of your 2020/21 Season Ticket will be automatically carried over to your ticketing account and will be available for you to use against future ticketing purchases.
How long will it take before I receive my refund?
Refund payments will be processed on a first come, first served basis with the aim to reimburse supporters as quickly as possible. We would ask that due to the volume of refunds, you are patient after submitting your request for a refund.
What if I want to split the remaining balance between different people in my booking?
Should the lead booker want the remaining balance of their 2020/21 Season Tickets credited to different ticketing accounts, please contact us by email at email@example.com.
How much will I be refunded?
The refunded amount for your 2020/21 Season Ticket will equal the pro rata value of the ten remaining matches of the season. This equates to 10/19ths of the cost of your Season Ticket, minus booking fees paid when you originally purchased.
Why is the booking fee not included in the refund?
The booking fee applied to your original Season Ticket purchase is included to cover costs when processing transactions and therefore is not included in the remaining balance of your Season Ticket.
Refunds due for previous fixtures have not been paid to me; what happens to the balance of those matches?
Any refunds for previous fixtures that have not been processed will be added to the total amount due and can then be either carried over to your ticketing account or refunded as part of the same process.
Can I still have my money back on a match-by-match basis?
No. All 2020/21 Season Ticket holders will either have the remaining balance credited to their ticketing account or refunded. You can choose to keep this amount on your ticketing account and request for it to be refunded at a later date.
Why do I need to submit my payment details?
This is not an automated process and all refunds will be processed by the club. We are aware that some fan’s details may have changed and are giving supporters the opportunity to choose the bank account that is most convenient for them to receive the payment to, given the length of time that has elapsed since the original purchases.
If I choose to receive a refund, will I still be able to attend 2020/21 fixtures if fans are allowed to return?
Yes. The club shall give further details on how this process will work if it is confirmed that fans can return to matches as St Mary’s this season. Please note that priority will be given to Season Ticket holders that had been assigned tickets to the fixture against West Ham United on Tuesday 29th December, followed by remaining 2020/21 Season Ticket holders.
What if I need further information?
In light of the current situation, the Ticket Office at St Mary’s is currently closed. Supporters are advised to email any further queries that are not answered in these FAQs to firstname.lastname@example.org and we shall respond as quickly as possible. Supporters will be notified when the Ticket Office reopens.