Southampton Football Club can confirm that all pro rata refunds to 2020/21 Season Ticket holders for the home matches against Everton and Newcastle United have now been completed, with the process underway for the upcoming matches against Manchester United and Sheffield United.
Those fans due a refund will have had the equivalent of one-nineteenth of the total amount of their Season Ticket paid back to the card used to buy the ticket for each match.
Some supporters will receive multiple payments due to orders for separate Season Tickets that sit on their account, or if they have instalment plans.
Payments may take a few days to appear depending on your banking provider. Supporters who have a refund that has failed to process automatically have been sent an email directly.
If any 2020/21 Season Ticket holders have concerns that their payment for the Everton and Newcastle matches hasn’t gone through, please contact the Ticket Office call centre on 02381 780780, quoting your supporter number, available every Tuesday and Wednesday from 10am to 4pm. Outside of these hours you can email firstname.lastname@example.org.
Given the current situation, we have also now accelerated the refunds process for our upcoming matches against Manchester United and Sheffield United.
Some supporters will have started to receive these already, with others being finalised shortly. Further communication and emails will be sent once these are completed, and we shall continue to keep supporters updated with the refunding process.
We shall continue to keep supporters updated when payments are made for future fixtures, and will share a statement to confirm total refunds in due course.